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·Telephony · CRM
Why integrate telephony with your CRM
In short: integrating telephony (Asterisk) with the CRM logs every call in the customer's card, with recording and analytics. No call and no deal is lost.
What the integration gives
A call is auto-linked to the deal, the recording is in the card, missed calls become tasks. The manager sees the history before picking up.
What analytics you get
Call volume and duration, conversion, agent load and sources — all in CRM reports, not scattered exports.
How we implement
We deploy Asterisk, set up routing and link it to amoCRM or Bitrix24. We add recording, analytics and outbound-call scenarios.
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